Watch on to find out more about my personal experience as a cast member in merchandise at Walt Disney World.
I believe that the only thing that I forgot to mention (well briefly alluded to) in the video is merchantainment. Merchantainment means entertaining guests. You can do this while working the many functions of your role. I have gotten to do it much more so while I was in greeter role at my store, which I haven’t been doing as much lately.
While merchantaining you can generally chat with the guests, give out stickers or buttons or even play games with them. I’ve even asked children for their autographs “because Mickey asked me to do so”. Another small touch is asking for a guest’s “autograph” instead of their signature when they have to sign for a purchase. Those are the kind of small, yet fun personal touches that add to a guest’s experience. I’m pretty burnt out right now and forgot to mention them in the video. They are definitely worth knowing about though. I may do another video strictly about merchantaining in the future.
from the official DisneyCPInterns channel
I haven’t worked World of Disney yet (due to the construction/traffic/parking issues currently happening in Downtown Disney, aka the soon to be Disney Springs). I do plan to one day though. I have worked the Emporium (the biggest store in Magic Kingdom).